Comparative Study from Several Business Cases and Methodologies for ICT Project Evaluation

Achieving high competitive advantage through Information and Communication Technologies (ICT) has never been easy without proper management and appropriate utilization of ICT resources. Therefore, the statistics suggested that ICT project failures are very common in the organization due to several reasons; it fails to deliver the required objectives of investment, inaccurate budget planning, lack of risk management plan and time overrun are some basic reasons for an ICT project’s failure. To overcome these issues, recently ICT decision makers are emphasizing more on ICT project’s evaluation rather than investment. The practitioner broadly categorized the evaluation techniques in post and pre evaluation methods, which is further divided into measuring the return from financial and non-financial perspectives. The main purpose of this paper is to provide a comparative analysis on ICT investment’s evaluation, their categories based on pre and post evaluation. Thus, the paper offers an extensive literature review that can help ICT decision makers and organizations to better select the evaluation techniques available, where integration of multiple techniques can further improve this process. Keywords—ICT Investment, Evaluation of ICT Investment; Multi-Dimensional Approaches; Multi-Criteria Approaches; Financial Approaches